Senior Support Engineering Manager CANADA
Microsoft CANADA
Vancouver, British Columbia, Canada
Posted 8/6/2025
Full Time
Vancouver, British Columbia, Canada
About the Role
As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
Requirements & Qualifications
Bachelor's Degree
Required Skills
Identifies opportunities to engage with high value or area customers to provide solutions proactively.
Ensures team member participation in case triage meetings and or case discussions to share knowledge with other engineers and develop efficient customer solutions by prioritizing issues, identifying resources, reviewing processes, or providing additional customer support.
Identifies resources needed to implement automatization or tools.
Implements processes for responding to and resolving issues.
Perks and Benefits
Discounts on products and services
Experience Required: 5 year(s)
Application Details
Job Overview
Salary
confidential
Experience
5 year(s)
Location
Vancouver, British Columbia, Canada
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Application deadline: 2025-08-28