Receptionist Call Center Agent Jobs in Kuwait

Plaza Hotel in Kuwait is hiring a Receptionist and Call Center Agent for a full-time role in an international restaurant and hospitality environment. This opportunity is ideal for an experienced reception or call center professional with strong communication skills who wants to handle reservations, inquiries, and customer service in a dynamic hospitality setting in Kuwait. About Plaza Hotel: Plaza Hotel is a hospitality establishment in Kuwait offering quality accommodation and dining services. We are looking for a dedicated Receptionist and Call Center Agent to handle guest reservations, inquiries, and complaints with professionalism and efficiency. Key Responsibilities:
• Handle guest reservations, check-ins, and check-outs professionally
• Manage incoming calls and inquiries via phone and email
• Provide accurate information about hotel services, rates, and availability
• Handle customer complaints and resolve issues promptly
• Maintain guest records and reservation systems accurately
• Coordinate with housekeeping, restaurant, and other departments
• Ensure professional phone etiquette and customer handling standards
• Support front desk operations and guest reception
• Handle billing and payment inquiries professionally
• Ensure a positive guest experience at all touchpoints

Requirements & Qualifications

• Must be currently based in Kuwait
• Transferable visa required
• Previous experience in reception or call center or customer service is required
• Strong communication skills in Arabic and English is preferred
• Professional phone etiquette and customer handling skills
• Ability to handle reservations, inquiries, and complaints efficiently
• Basic computer skills including MS Office
• Hospitality or restaurant experience is an advantage
• Good interpersonal and problem-solving skills
• Ability to work in a fast-paced international restaurant or hospitality environment Work Location: Kuwait
• Employment Type: Full-Time To apply, send your CV to [email protected].