Customer Service Supervisor Jobs in Salmiya Kuwait

ARGAN Riaya Rehabilitation Hospital in Salmiya, Kuwait is hiring a Male or Female Customer Service Supervisor for a full-time role. This opportunity is ideal for an experienced customer service professional with healthcare experience who wants to lead and develop the customer service team in a modern private rehabilitation hospital in Kuwait. About ARGAN Riaya: ARGAN Riaya is a private rehabilitation hospital located in Salmiya, Block 2, Arabian Gulf Street, Kuwait. We are a modern specialist hospital offering comprehensive rehabilitation and medical services with a multidisciplinary clinical team. We are looking for dedicated healthcare professionals to join our team and provide exceptional patient care and customer service. Key Responsibilities:
• Lead and develop the customer service team to ensure high standards of patient care
• Oversee patient services and customer relations operations in the hospital
• Handle patient complaints and resolve issues professionally and efficiently
• Collaborate with multidisciplinary clinical teams on patient care and service delivery
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff on hospital standards and protocols
• Monitor and evaluate customer service performance and patient satisfaction
• Ensure compliance with hospital policies and healthcare regulations
• Maintain accurate records of customer service activities and patient feedback
• Support continuous improvement in customer service and patient experience

Requirements & Qualifications

• Experience in a healthcare environment is essential
• Hospitality experience is a strong plus
• Proven ability to lead and develop the customer service team
• Strong communication and interpersonal skills
• Experience in patient services and customer relations in a hospital setting is preferred
• Ability to handle patient complaints and resolve issues professionally
• Good leadership and team management skills
• Bilingual in Arabic and English is preferred
• Ability to work with multidisciplinary clinical teams
• Commitment to high standards of patient care and customer service excellence Work Location: Salmiya, Block 2, Arabian Gulf Street, Kuwait To apply, send your updated resume to [email protected] or WhatsApp +9651808875. Please mention the role you are applying for in the subject of the email.