Customer Service Agent Jobs in Kuwait

Beyond Holding in Kuwait is hiring a Customer Service Agent for a full-time role. This opportunity is ideal for a customer-focused professional with experience in customer service or logistics who wants to handle inquiries, support clients, and ensure excellent service in a dynamic team environment in Kuwait. About Beyond Holding: Beyond Holding is a growing company in Kuwait that delivers excellence across borders. We are looking for qualified candidates with strong communication and customer service skills to join our team and support our client relationships. Key Responsibilities:
• Handle customer inquiries via phone, email, and other communication channels
• Provide accurate information regarding shipments, schedules, and rates
• Follow up with customers to ensure satisfaction and resolve issues
• Maintain strong relationships with clients and ensure excellent service
• Coordinate with operations and logistics teams on customer needs
• Process customer requests and support order management
• Maintain accurate records of customer interactions and feedback
• Handle complaints and escalations professionally and promptly
• Support customer onboarding and account management
• Ensure compliance with company service standards and policies

Requirements & Qualifications

• Candidates must be currently inside Kuwait only
• Previous experience in customer service or logistics is preferred
• Strong communication and interpersonal skills
• Ability to handle customer inquiries via phone, email, and other channels
• Experience providing accurate information regarding shipments, schedules, and rates
• Ability to follow up with customers to ensure satisfaction and resolve issues
• Ability to maintain strong relationships with clients and ensure excellent service
• Good organizational and problem-solving skills
• Ability to work in a dynamic and supportive environment What We Offer:
• Competitive package based on experience
• Career growth opportunities
• Dynamic and supportive work environment
• Be part of a team that delivers excellence across borders Work Location: Kuwait To apply, send your CV to [email protected].