Call Center Representative Job in UAE

A reputable company in the UAE is looking for a customer-focused Call Center Representative to handle inbound and outbound calls. The ideal candidate will provide excellent customer service, resolve inquiries efficiently, and maintain a positive company image. Key Responsibilities:
• Answer incoming calls and respond to customer inquiries professionally
• Make outbound calls for follow-ups, promotions, or surveys
• Provide accurate information about products and services
• Resolve customer complaints and escalate issues when necessary
• Maintain records of customer interactions and transactions
• Meet daily/weekly performance targets and KPIs
• Follow company communication procedures and guidelines

Requirements & Qualifications

• High school diploma or equivalent (Bachelor's degree is a plus)
• Previous experience in a call center or customer service role preferred
• Strong communication skills (English required; Arabic is an advantage)
• Basic computer skills and familiarity with CRM systems
• Ability to handle pressure and manage difficult customers
• Good listening and problem-solving skills Benefits:
• As per company policy