𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 𝗟𝟭 Abu Dhabi, UAE.
Dicetek
Location: Abu Dhabi, UAE.
Salary Range: confidential
Date Posted: 11/11/2025
Job Description
Location: Abu Dhabi, UAE, Contract: 12 Months (Extendable), Notice Period: Max 30 days, Client: Leading Bank in the UAE, Status: Active Requirement, Core Skills We’re Looking For (Must-Have): 1–3 years’ experience in Production Support / Service Desk / IT Operations, Hands-on experience in incident management, ticket logging & categorization, Strong knowledge of ITIL processes (Incident/Problem/Change Management), Ability to monitor production systems, dashboards, and alerts, Basic troubleshooting for applications, APIs, backend services, Ability to run SQL queries for data validation and accuracy checks, Log analysis & OS-level checks (Windows/Linux), Experience with ServiceNow, Remedy, JIRA, or similar tools, Strong communication, analytical and customer-facing skills, Ability to prioritize tasks and manage incidents under pressure, Willingness to work in 24×7 rotational shifts.
Requirements
- Qualifications: degree
- Experience: 1 years
- Skills: Understanding of banking/financial systems (payments, cards, loans, onboarding), Exposure to monitoring tools like Dynatrace, Grafana, AppDynamics, Basic JavaScript or scripting knowledge, ITIL v4 Foundation certification, Strong documentation skills (SOPs, Known Error Records), A great fit for candidates looking to grow into L2/L3 Support or Application Reliability (SRE) pathways.
Perks and Benefits
As per policy